CompTIA Blog

IT channel companies in search of the next big disruptive force need look no further than their mirror, a longtime industry observer opined Wednesday at the 2014 CompTIA Annual Member Meeting. “You are the disruptor,” Chris Gonsalves, vice president, editorial, for The 2112 Group,  told an audience of IT channel partners, vendors and distributors. “If you’re not making someone uncomfortable, you’re just trudging along in the status quo,” he continued. &ld ...

The dynamics of creativity demand passion from individuals and teams to produce brilliant work, a top-selling author told attendees today at the 2014 CompTIA Annual Member Meeting. “Don’t short circuit the creative process just to get something done,” author Todd Henry told his audience. Rather, he encouraged them to be both “productively passionate” and “fiercely curious.” Henry led the interactive keynote session on “Passion, Collaboration a ...

Managed services providers (MSPs) must routinely and regularly examine their customer contracts and pricing strategies if they intend to maximize profitability. That message was delivered Wednesday by several industry experts during a meeting of the CompTIA Managed Services Community. The session was part of the CompTIA Annual Member Meeting taking place this week in San Diego. “I think as an industry we leave a ton of money on the table,” said Frank Picarello chief operating officer ...

The vast majority of companies in North America measure their customer satisfaction performance — nearly 90 percent of all businesses, according to one recent survey. Yet just half of those companies take their customer satisfaction data and share it with their employees. Even fewer — a mere 8 percent — close the loop with customers to let them know how the company has responded to their feedback. The lack of action on customer feedback can result in missed opportunities for mo ...

There are one million service members transitioning from military service to civilian life, and many of them need jobs. Moreover, they need help translating their military experience, which teaches things like leadership, team-building and a strong work ethic, into a resume that will jump out at a hiring manager in the civilian world. U.S. Tech Vets is a great tool in this arsenal. Through a partnership between Monster.com and the country’s top technology associations, U.S. Tech Vets is co ...

A longtime advocate of the IT industry — a man who built a successful career from humble beginnings — will be presented with CompTIA’s Lifetime Achievement Award during this week’s Annual Member Meeting (AMM) in San Diego. David P. Smith, vice president of field service for CompuCom Systems, will be honored by CompTIA, where was chairman of the board of directors from 2003 to 2004, and was a board member from 2000 to 2005. Smith began his career fixing copiers and had a ...

New technology doesn’t always translate to a fantastic business opportunity when a new idea is first introduced. It often takes months — if not years — for solution providers and vendors to evaluate innovative new portfolio options. Due diligence is imperative for anyone trying to build a viable technology business practice, but the vetting process for a mobility specialization can be particularly long and arduous. Some attribute it to the complexity of the devices and applicat ...

Last Thursday, representatives from two CompTIA member companies, Michael Paynter of Tier3 Technologies and Cameron Camp of ESET, flew to accompany me on a full day of meetings at the Federal Communications Commission (FCC) to discuss unlicensed use of TV white space spectrum and its value to small tech businesses, which can use it to innovate and grow. We met with staff members from all five FCC commissioners’ offices to make a final push to leave sufficient spectrum available for unlicen ...

With multiple CompTIA certifications and nearly two years of full-time practical IT experience in hand, IT-Ready Program alumnus Brad Clemensen says his career prospects represent a complete turnaround from where they were in 2012.

We welcome spring this month with a great conversation with Margaret Anderson Kelliher, president and chief executive officer of the Minnesota High Tech Association (MHTA). We learned about the successes she has had with workforce development and placement initiatives — including those through the Creating IT Futures Foundation, the philanthropic arm of CompTIA. We also learned how advocacy and policy play into workforce development for MHTA member companies. Can you describe the succes ...

All CompTIA members are encouraged to participate in one or more of the nine CompTIA communities, sharing ideas and providing feedback on the initiatives that are the most interesting to members and their businesses. The lesser-known — but just as critical — advisory councils (Partner, Vendor and Telecom) are literally the think tanks of the association, though they’ve taken on many other responsibilities in the past few years. Each group is made up of senior channel executives ...

These days, practically everything is connected: smartphones, home security systems, refrigerators. There’s even an annual connectivity conference dedicated to wearable technology, like eyeglasses with lens screens and smartclothing embedded with tablets. We’re browsing with real-time communication and playing with complex connectivity for a population more than double what it was 40 years ago. Wealth, too, has expanded and enjoys more global distribution than before. Today’s 2 ...

This sponsored blog entry was submitted by T.C. Doyle of Channel Partners. What do Scotchgard, Super Glue and Saccharin have in common? They were all invented by accident. That’s right. The people behind these modern marvels were actually trying to invent something else, but instead stumbled across these now well-known products. Thankfully, they were not deflated by their failed experiments. Instead, they looked at things with a fresh perspective and helped bring these innovations to marke ...

Recently, I have been focusing on the amount of disruption caused by technology trends such as cloud computing and mobility. This isn’t a unique idea — other organizations recognize this change as well and have introduced concepts such as the fifth era of business transformation or the shift from information technology to enterprise technology. My own thoughts line up closely with IDC’s notion of a third platform, where the first two platforms are represented by the mainframe a ...

It’s that time of year when a literal who’s who of channel professionals gather to take on some of the industry’s biggest opportunities and concerns. CompTIA’s Annual Member Meeting convenes April 1 in sunny San Diego with a full slate of interactive group discussions, thought-provoking presentations and numerous networking opportunities. Attendees will also get to partake in this year’s IT Hall of Fame and Lifetime Achievement Awards Dinner, as Robert Faletra and S ...