Brian Sherman Posts

In the IT channel, the term reseller may still be alive and well, but it has undergone significant transformations in the past five years. While many providers still count on PC and other infrequent hardware sales to top off their coffers, many industry experts believe the bulk of new channel revenue now comes from the cyber world. When mobility solutions are factored into the mix, it’s hard to see how companies that rely heavily on the traditional reseller model will remain competitive. T ...

In the managed service space of the IT channel, there’s been a touch of health-care fever. With the U.S. government’s electronic medical records (EMR) and electronic health records (EHR) initiatives and directives in place, doctors’ offices and medical facilities have looked like goldmines for value-added resellers and managed service providers. Health care was said to be primed, willing and ready for the IT channel to upgrade and support their thriving practices. Like the fort ...

Add Neiman Marcus to the growing list of retailers that have announced information systems breaches over the past few weeks: In a company statement, the Dallas-based department store chain reported compromised servers, a hack that gave outside access to customer payment information. On the heels of Target’s holiday debacle, the news fueled the IT security discussion and elevated consumer angst. This should be a call to arms for solution providers, vendors and distributors. No business will ...

Whether 2013 brought you record-setting success or presented significant challenges to your business, or ended up somewhere in between, it’s time to reflect on past results and kick off the strategy for the next twelve months. Most IT companies have probably already assessed the past year’s outcomes and made some adjustments to their operations and business practices. But just because January 1 has already come and gone, it doesn’t mean every change companies need to make to be ...

IT industry entrepreneurs can understand their clients’ business challenges better than their own and typically work faster to resolve any emergency or major concern – as long as they get paid. Of course, that’s common regardless of the industry or geographic region solution providers operate in. Many business owners follow the philosophy that 100 percent of their attention must be focused on their customers and can fail to set aside time to properly plan for future growth and ...

Of all the solution providers I have had the pleasure of speaking with over many years in the IT channel; relatively few have ever claimed to specialize in one specific vertical market. Even those considered retail VARs often build additional practices focused on hospitality or other complementary industries. After all, diversification is a great hedge for any business, allowing them to shift resources when economic conditions or other challenges affect one particular market harder than other bu ...

Many like to consider Canada and the U.S. as a single entity when it comes to economics and trade, as well as a number of other lifestyle and business considerations. After all, the two countries share similar lineages and inhabit the same continent. Of course, those who have spent time in Canada understand that it has its own strong political and economic identity, not to mention distinct provinces and territories, each with its own unique challenges and opportunities. It’s a beautiful co ...

Over the past few years, hackers and other cyber-miscreants have managed to create a never-ending list of ways to attack both private and commercial networks and computer infrastructure. Their activities not only slow down systems and disrupt critical operations, but often lead to more serious crimes such as identity theft and corporate espionage. By all indications, the threats are multiplying and becoming much more difficult to neutralize or remove. Of course, those unknowns create more opport ...

With many managed services providers admitting that their technology skills are far deeper than their business acumen, the processes required to create those critical organizational development plans may be quite unfamiliar. The talents essential to build and sustain these IT companies can be quite diverse, so MSPs either have to undergo training to acquire those capabilities or hire new employees with those specific proficiencies. Regardless of the method they adopt, those consistent investment ...

Building a successful IT services business isn’t easy. But perhaps it shouldn’t be or everyone would be doing it should it, further commoditizing the market and reducing revenue opportunities. Some of the most skilled technology professionals have seen the organizations they worked so hard to get off the ground fail after just a few months (or, if they’re lucky, a few years). The root cause for those misfortunes is rarely traced back to a lack of IT capabilities, but more often ...