CompTIA Blog

Learn how behavior interviewing can help you look behind and beyond the resume and avoid bad hires.

The spread of automation throughout our society could lead to a utopic existence for humanity eventually – but will mean disruption initially. Learn how.

IT departments no longer control the majority of IT purchasing decisions. The new buyer is line-of-business leaders. Marie Rourke, founder and president, WhiteFox Marketing, explored this idea at ChannelCon this month via a panel discussion.

During one of the final sessions at ChannelCon, three members of the association's Industry Advisory Councils shared insight and ideas for differentiating a solution provider business in today's cloud environment. The panelists represented each channel community:provider, vendor and distributor. Find out what they discussed in this article...

Looking to add a new specialization to your business or expand your customer reach? Or, on the flip side, are you hoping to cash out and retire in a few years? Either way, there are a number of things you need to know before pursuing M&A discussions. The ChannelCon 2016 discussion on mergers and acquisitions strategies covered a lot of those topic. Moderated by Joe Panettieri, Content Czar of ChannelE2E, this panel discussion featured five IT industry executives with a lot of great M&A stories and ideas to share.

Corporate commitment to diversity and social responsibility – more so than new innovations –will have the biggest impact on the tech industry in 2017, at least according to an unofficial and random survey of attendees at CompTIA ChannelCon 2016.

The constant paradigm shifts introduced by companies like Amazon, Uber, Spotify, Airbnb, and Tesla require companies to redefine the meaning of operational excellence, and reexamine what constitutes an enjoyable customer experience; a challenge examined at the ITSS meeting at ChannelCon.

Fifteen percent of Americans are currently using a phone with a cracked screen; 15 percent have damaged a smartphone in a fit of emotion; and 20 percent have dropped a smartphone in a toilet. This is why technology solution providers that offer break-fix services on tech products may find new business opportunities by adding mobile device repair to their portfolio.

id you know you could use magic to influence prospects and clients, and help boost your IT services revenue? Professional magician and mentalist Tim David not only entertained the crowd during the Vendor Summit luncheon at ChannelCon, he shared a number of best practices to help improve their sales and communications proficiencies.

A lot has changed over the past 10 years in the channel and researchers predict that cycle of transformation will continue to speed up exponentially over the next decade. And while that sounds great to those with IT service business investments, revolution often brings its own challenges. Overcoming those obstacles and taking advantages of the latest opportunities were a major focus of the conversations at ChannelCon 2016 ̶ and the channel chief power panel discussion highlighted a number of them.

Ken Bagnall, CEO of The Email Laundry, shares his tips on how to keep your company safe from phishing emails.

Attendees at the CompTIA Managed Print Services Community meeting at ChannelCon left the session armed with business-building advice and strategies for growth.

Many customers don’t know the difference between “complying” with standards and regulations and actually being secure. Those misperceptions have to be addressed early on in the solution conversation to prevent major issues (and significant blame) from occurring later. That was just one of the observations made by panelists in the Common Problems Encountered in Security Compliance session at ChannelCon 2016.