Janet Pinkerton Posts

The IT helpdesk at Munson Healthcare in Traverse City, Mich., needed to improve its performance and efficiency. The help desk workload was growing in volume and complexity as new hospitals, physicians’ offices and other medical facilities became clients of IT as a service options offered by this regional, non-profit, healthcare network. A professional development program that required CompTIA certifications for specific help desk roles improved the help desk team’s skill set, call center performance metrics and employee job satisfaction.

To say that Scott Storm, founder of Storm Computer in Wichita Falls, Texas, is a pro-veteran employer is putting it lightly. He hired six veterans – most from nearby Sheppard Air Force Base – in 2012. Two have since left the company. Three of the four veterans remaining in Storm’s employ have some form of disability. Storm, a CompTIA ambassador and blue ribbon volunteer, has faith in their abilities. “We’ll have a meeting ...

If you trained for the CompTIA A+ 701 and 702 exam objectives, but haven't yet actually taken the exams, you need to register soon with Pearson VUE because CompTIA will retire the 700 series exams (in English) on Aug. 31. All other language versions will retire Dec. 31. After that, students will only be able to become CompTIA A+ certified by taking the 800 series exams, which cover new technologies and include performance-based questions. You can compare the differences in the exams by download ...

For the inaugural graduating class of Chicago Tech Academy High School (ChiTech), early June was a bittersweet, in-between time. With exams done, grades in, and prom over, there was not much for the 68 young people to do but tie up loose ends and wait. Soon enough, the first graduates of this start-up high school will be launched into the world equipped with 21st century technology and leadership skills. “I feel a little numb I’m not going to be in high school anymore,&rdqu ...

Full size image For the inaugural graduating class of Chicago Tech Academy High School (ChiTech), early June was a bittersweet, in-between time. With exams done, grades in, and prom over, there was not much for the 68 young people to do but tie up loose ends and wait. Soon enough, the first graduates of this start-up high school will be launched into the world equipped with 21st century technology and leadership skills. "I feel a little numb I'm not going to be in high school anymore," said ...

In 2005, Managed Enterprise Technologies (MET) and Technology Installation Services (TIS) were unaffiliated businesses located in central England that each faced the same challenge: How to differentiate from price-aggressive competition in the UK’s price-sensitive market. Earning what is now the CompTIA Accredit UK Trustmark+ credential helped them differentiate the quality of their services and set the stage for their future ...

CompTIA and exam development partner viaForensics, a leading mobile security firm, are setting an industry standard for secure mobile app development with the release of the new CompTIA Mobile App Security+ exams. Beta exams are available as of today, and the formal exam release is expected late this summer. The CompTIA Mobile App Security+ exam has two editions (one for iOS, one for Android) to certify that the successful candidate has the knowledge and skills required to develop secure native ...

The stakes have never been higher for developers to know how to build security into their applications from the very start. "There's more work they need to do to make mobile apps secure upfront because they can expect less security by default," said Stephen Lombardo, senior developer and founder of Zetetic. Developing a secure mobile application for smartphones or tablets is like running through a technology minefield. If you are not careful, something is likely to blow up. The devices are ...

Ten years ago, the College of DuPage, in Glen Ellyn, Ill., began to redesign its computer hardware and networking curricula to embed the goals of IT industry certifications into the program. The college sought to grow the program by offering clearly defined ways for its diverse student population to gain IT career-relevant skills and industry credentials. The college's Computer and Internetworking Technologies (CIT)program now offers two Associate in Applied Science (A.A.S.) degrees an ...

The CompTIA Advancing Women in IT Community webinar was entitled"Be Strong … Stand Up … Stand Out - Quiet Women Never Changed History" but before unveiling her tips, presenter Pattie Grimm explained she hoped to help participants avoid or stop what she called "The Fall"— that soul-drying, health-endangering exhaustion that comes from working too hard while trying to be Superwoman and/or Super Mom. "The myth of doing it all is truly a myth," said Grimm ...