The evolution of technology has a lot in common with the Big Bang theory. Not to be confused with the television series, the latter philosophy forwards the idea that our current universe is the result of rapid expansion of celestial matter from a highly concentrated core. Similarly, information technology has exploded from the rather simplistic closed systems of devices and cables introduced more than 30 years ago to the extensive array of offerings we enjoy today.
Think blockchain, AI, VR, IoT, and drones. While many IT services professionals remain focused on infrastructure and closely related applications to support their clients, the emerging technologies are opening the imaginations ̶ and checkbooks ̶ of adventurous entrepreneurs. Based on current trends detailed in the CompTIA IT Industry Outlook 2019, the business case for these emerging solutions is quickly shifting from the speculative stage to one with real interest and revenue opportunities.
The unique and transformative qualities of these technologies are driving the adoption curve upward. In their quest to gain new workplace efficiencies or deliver new services, businesses are more willing to push the envelope by embracing these innovations ‒ even those that are relatively untested or with questionable ROIs.
Emerging technologies can also be differentiators that allow organizations to stand apart from the competition in crowded markets or when entering new fields. However, smart leaders don’t merely invest to boost the corporate image: They acquire products and services to automate key operations or increase revenue opportunities.
When properly utilized, new technologies deliver numerous benefits. Based on trends identified in the recent report, now is the perfect time for IT services providers to start offering these solutions to their SMB clients ‒ if they haven’t already.
Keep the Focus on Business
Channel professionals have two main things to consider when assessing their opportunities with emerging technologies. First, which offerings are the best fit for their business? An IT services firm that primarily supports banks and other financial organizations may not have a need for drones. However, those clients may be ready to investigate blockchain and artificial intelligence options and could benefit from a provider’s guidance and support.
Second, what resources and training will be needed? Adding offerings like blockchain and VR into the portfolio will require more changes than complementary technologies like IoT. The number of resources required to integrate advanced solutions will vary, but the hottest options add a few wrinkles to the equation.
For example, AI is more of a feature that manufacturers build into their products, solutions, and websites. Because the technology is not a standalone offering, IT services professionals may be more involved with sales and consultation than with its direct implementation and support. Providers can help their clients in a number of ways, from developing roadmaps and procuring AI-enabled technologies to delivering training and educational support.
What Comes Next?
Another reason for channel firms to adopt more leading-edge technologies is to keep pace with the innovation cycle. The IT advances of the past two decades may pale in comparison to the developments to come in the next five years using AI, blockchain, and 5G capabilities.
Today’s technologies will inevitably make way for more innovative alternatives and IT services pros must become more knowledgeable and proficient in those areas if they wish to survive. Providers may also profit from developing intellectual property, including custom coding to build new solutions based on these emerging tech options.
2019 should be an exciting time in the channel. Based on the latest research, these advanced technologies should help providers and their clients forge new revenue and business opportunities in the months and years ahead.
Read the full complimentary CompTIA IT Industry Outlook 2019 report or check out these other resources that may interest you:
- 2019 Trends in Internet of Things
- Trends in Cybersecurity: Building Effective Security Teams
- 7th State of the Channel: Trends in the Technology Ecosystem
