Last year, the CompTIA Technology Lifecycle Services Community took great strides forward. In addition to producing many resources, we got laser-focused on how the industry is changing and how the community needed to change with it to remain relevant. Changing our name from ITSS to Technology Lifecycle Services made us more relevant for more firms and opened the door for us to align with new technologies, service areas and industries.
As part of that rebranding, we introduce the Technology Services Lifecycle graphic. This graphic describes the many different services that are part of the technology services lifecycle. It can be used to explain the services your company offers, consider if there are related services you might want to offer, and get past limited or outdated views of technology services.
We hope that you find this to be a useful tool for your business. In 2018, this graphic will be used to organize resources and events created by the community.
The following TLS resources are all available on the TLS resource page:
Podcast Library: Leaders in tech were interviewed about emerging trends and best practices in services technology. These interviews are posted in a podcast library called Tech Services Success.
Phases of the Technology Services Lifecycle: A graphic was created that illustrates the services lifecycle. This graphic will be used to shape the output of the community going forward.
Effective Services Business Practice: This series of articles focuses on operational and customer effectiveness: How Using Remote Monitoring Solution Can Change a Business, Quarterly Business Review – Creating a Winning Narrative, Client Engagement – Assessment and Design and Client Engagement – Implement and Manage.
A Guide to Warranty Communication: This document provides a guide to the conversations you will need to have with vendors and end users so that warranty work can be done right which builds relationships with your customers and boosts your value with those customers.
Quick Start Guide to Automation Tools for Field Services: This document provides a guide to service tools and the decisions involved in adopting new tools. Find out how much time your technicians could save if their field software were more efficient.
TLS Webinars: Throughout the year, TLS provides webinars to provide new ideas and resources to TLS community members.
Not a TLS member? Join today!
