Customer Service Is Key to Your Business Success

You’ve given it your best effort, but had to walk out of the store or had to hang up the phone before you reached the boiling point. We’ve all dealt with it before – whether it’s a rude waiter, a surly technician or an inattentive cashier; poor customer service can singlehandedly sour your opinion of a business, regardless of its reputation or its products’ quality. Good service is such an important aspect of a business relationship that customers often choose an inferior product or pay a premium for a similar offering than put up with a poor customer experience. While this attention to consumers may be instinctive to some companies, for others their lack of attention to this critical component of their business (however well intentioned) can destroy everything they’ve built. As a manager, your customer –facing employees’ ability (or lack of ability) to courteously and professionally support your customer has a direct bearing on your company brand and the overall success of your business.  With this in mind, CompTIA assembled a number of resources to help our members properly train and educate their frontline staff, as well as incorporate world class customer service skills into all the business processes.
 
The CompTIA Customer Service Excellence Program (CSEP) represents the industry standard for quality customer service skills, measurement, and recognition. Businesses that completed the training report an increase in customer satisfaction and loyalty scores, as well as improvements in the efficiency and effectiveness of their employees. Offered in a convenient online format, this program can be completed at any time and in any place by your technicians and other team members. CSEP registrants also receive resources to use on-the-job and can sign up to receive customer service tips and other advice from learning coaches.
 
Course listings and pricing are below. For detailed information or for a demonstration of course content, contact csep@comptia.org.
 
Getting to the Heart of Customer Service
CompTIA member price: $339
Non-member price: $359

Getting to the Heart of Technical Support
$439
Non-member price: $459

Getting to the Heart of Field Service
CompTIA member price: $439
Non-member price: $459

Diagnostic Troubleshooting
CompTIA member price: $439
Non-member price: $459